Coca-Cola Refreshments Malaysia Sdn. Bhd. is a subsidiary of The Coca-Cola Company, a global beverage company that produces and distributes a range of non-alcoholic beverages, including carbonated soft drinks, bottled water, juices, and sports drinks. Coca-Cola Refreshments Malaysia Sdn. Bhd. operates as the local bottler and distributor of Coca-Cola products in Malaysia.
The company was established in 1979 and has its headquarters in Petaling Jaya, Selangor, Malaysia. Coca-Cola Refreshments Malaysia Sdn. Bhd. operates multiple bottling plants and distribution centers across the country to ensure the timely delivery of its products to customers.
As of my knowledge cutoff in September 2021, the company’s financial information was not publicly available, so I cannot provide up-to-date information on its financial performance. However, Coca-Cola is a well-known and established brand with a strong global presence and has been operating in Malaysia for many years.
Customer services, contact and complaints resolution
Coca-Cola Refreshments Malaysia Sdn. Bhd. has a customer service team that can assist customers with their inquiries, complaints, and other concerns. Customers can contact the company’s customer service team through various channels, including:
- Phone: Customers can call the company’s customer service hotline at 1-800-88-2653 during working hours to speak with a representative.
- Email: Customers can also send an email to the company’s customer service email address at myfeedback@coca-cola.com to request assistance or provide feedback.
- Online Contact Form: Customers can also fill out the online contact form available on the company’s website to submit their inquiries or feedback.
- Social Media: Coca-Cola Refreshments Malaysia Sdn. Bhd. is also active on social media platforms such as Facebook and Twitter, and customers can send messages to the company’s official social media accounts to seek assistance.
In the event that a customer has a complaint or issue that needs to be resolved, Coca-Cola Refreshments Malaysia Sdn. Bhd. has a customer complaints resolution process in place. The customer can raise their concern to the customer service team, and the team will investigate the matter and work to resolve the issue in a timely manner. If the issue cannot be resolved immediately, the customer will be informed of the progress and expected resolution time frame. The company aims to ensure that all complaints are addressed satisfactorily and that the customers are treated with respect and fairness throughout the process.