Kinsen Home is a Malaysian-based furniture store that offers a wide range of high-quality and affordable furniture products that cater to the needs of every homeowner. Kinsen Home is primarily an online furniture store that allows customers to browse through their website and order furniture products from the comfort of their own homes.
Kinsen Home’s furniture collection includes a variety of products such as sofas, dining sets, bedroom sets, office furniture, outdoor furniture, and more. Each product is designed to provide comfort, functionality, and style, making them suitable for any type of living space.
One of the best things about Kinsen Home is that they offer free delivery services for orders within Malaysia. They also have a 14-day free return policy, which means customers can return their products if they are not satisfied with them.
Overall, Kinsen Home is an excellent option for anyone looking for high-quality and affordable furniture in Malaysia. Their extensive collection, reasonable prices, and convenient online shopping experience make them a great choice for homeowners who want to furnish their living spaces with stylish and comfortable furniture.
When it comes to furniture stores, customers often consider factors such as price, quality, design, customer service, delivery options, and return policies. They also tend to read online reviews and seek recommendations from family and friends to gauge the credibility and reliability of a store.
Positive customer reviews can greatly influence a customer’s decision to buy from a particular store. Word-of-mouth recommendations from satisfied customers can also be a powerful marketing tool for furniture stores.
Ultimately, a customer’s satisfaction with a furniture store will depend on their individual needs and preferences. However, providing high-quality products, excellent customer service, and hassle-free delivery and return policies are all factors that can help build customer loyalty and positive word-of-mouth for a furniture store like Kinsen Home.
How to complaints if any resolution required
If you have a complaint or issue with a purchase from Kinsen Home, there are a few steps you can take to address the problem and seek a resolution:
- Contact Kinsen Home Customer Service: The first step in addressing a complaint is to contact Kinsen Home’s customer service department. They can be reached through email, phone, or online chat. Be sure to have your order number and specific details about the issue ready when you contact them.
- Explain the Issue: Clearly explain the issue or complaint you have with your purchase from Kinsen Home. Provide as much detail as possible, including any pictures or other evidence to support your claim.
- Seek a Resolution: After explaining your complaint, seek a resolution. This may include a refund, replacement, repair, or other solution. Be clear about what you want to see happen to resolve the issue.
- Follow Up: If you do not receive a satisfactory resolution from Kinsen Home’s customer service, follow up with them to ensure that the issue is still being addressed. If necessary, escalate the issue to a higher level of management or seek assistance from consumer protection agencies.
It is always a good idea to remain calm and professional when addressing a complaint with Kinsen Home or any other business. By being clear and specific about the issue and working towards a resolution, you can increase the chances of a positive outcome.
Customer inquiry and contact information center
| No 87 Lorong Dato Yusuf Shahbudin, 44A/KS07, Taman Sentosa Klang, 41200 Klang, Selangor 03-5167 4211 klang@kinsen.com.my Mon – Sun: 10am-7pm | Westpoint Unit L1-1 Lebuh Bandar Utama, PJU 6A, Lebuh Bandar Utama 03-7710 1200 bandarutama@kinsen.com.my Mon – Sun: 10am-7pm | 4, Jalan Mutiara Raya, Taman Mutiara Barat, 56100 Cheras, Wilayah Persekutuan Kuala Lumpur 03-9131 1200 cheras@kinsen.com.my Mon – Sun: 10am-7pm |
| 2nd Floor, No 3, Jln Harmonium 24/1, Taman Desa Tebrau, 81100 Johor Bahru, Johor 07-364 1008 johorbahru@kinsen.com.my Mon – Sun: 10am-7pm | 17B, Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang. 04-226 3860 penang@kinsen.com.my Mon – Sun: 10am-7pm |
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