Saudi Electricity Company (SEC) is a Saudi Arabian electric utility company that provides electricity to millions of customers across the country. The company’s headquarters are located in Riyadh, Saudi Arabia.
SEC is committed to providing high-quality customer service to its clients. The company has a customer service team that can assist customers with their inquiries, complaints, and other concerns. Customers can contact the company’s customer service team through various channels, including:
- Phone: Customers can call the company’s customer service hotline at 920001100 during working hours to speak with a representative.
- Email: Customers can also send an email to the company’s customer service email address at customercare@se.com.sa to request assistance or provide feedback.
- Online Contact Form: Customers can also fill out the online contact form available on the company’s website to submit their inquiries or feedback.
In the event that a customer has a complaint or issue that needs to be resolved, SEC has a customer complaints resolution process in place. The customer can raise their concern to the customer service team, and the team will investigate the matter and work to resolve the issue in a timely manner. If the issue cannot be resolved immediately, the customer will be informed of the progress and expected resolution time frame. The company aims to ensure that all complaints are addressed satisfactorily and that the customers are treated with respect and fairness throughout the process.
Overall, SEC is committed to providing excellent customer service to its clients and to addressing their concerns in a professional and timely manner.
Customer services, contact and complaints resolution
Saudi Electricity Company (SEC) is committed to providing high-quality customer service to its clients. The company has a customer service team that can assist customers with their inquiries, complaints, and other concerns. Customers can contact the company’s customer service team through various channels, including:
- Phone: Customers can call the company’s customer service hotline at 920001100 during working hours to speak with a representative.
- Email: Customers can also send an email to the company’s customer service email address at customercare@se.com.sa to request assistance or provide feedback.
- Online Contact Form: Customers can also fill out the online contact form available on the company’s website to submit their inquiries or feedback.
In the event that a customer has a complaint or issue that needs to be resolved, SEC has a customer complaints resolution process in place. The customer can raise their concern to the customer service team, and the team will investigate the matter and work to resolve the issue in a timely manner. If the issue cannot be resolved immediately, the customer will be informed of the progress and expected resolution time frame. The company aims to ensure that all complaints are addressed satisfactorily and that the customers are treated with respect and fairness throughout the process.
SEC also offers a “Live Chat” service on their website, where customers can chat online with a customer service representative to get their queries answered. In addition, the company has a mobile application for customers to manage their accounts, report outages, and track their consumption.
Overall, SEC is committed to providing excellent customer service to its clients and to addressing their concerns in a professional and timely manner.
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