Saudi Aramco is a Saudi Arabian national petroleum and natural gas company that is one of the largest integrated energy companies in the world. The company’s headquarters are located in Dhahran, Saudi Arabia. Saudi Aramco is a state-owned company that is responsible for the exploration, production, refining, distribution, and marketing of oil and gas products within Saudi Arabia and globally.
As of my knowledge cutoff in September 2021, Saudi Aramco was the world’s largest company by revenue, with a revenue of over $229 billion in 2020.
Saudi Aramco provides a range of products and services to its customers, including crude oil, refined products, natural gas, and petrochemicals. The company operates several refineries and petrochemical plants, and it also has a strong presence in the global oil and gas markets.
Saudi Aramco is committed to providing high-quality customer service to its clients. The company has a customer service team that can assist customers with their inquiries, complaints, and other concerns. Customers can contact the company’s customer service team through various channels, including:
- Phone: Customers can call the company’s customer service hotline at +966 13 872 0115 during working hours to speak with a representative.
- Email: Customers can also send an email to the company’s customer service email address at info@aramco.com to request assistance or provide feedback.
- Online Contact Form: Customers can also fill out the online contact form available on the company’s website to submit their inquiries or feedback.
In the event that a customer has a complaint or issue that needs to be resolved, Saudi Aramco has a customer complaints resolution process in place. The customer can raise their concern to the customer service team, and the team will investigate the matter and work to resolve the issue in a timely manner. If the issue cannot be resolved immediately, the customer will be informed of the progress and expected resolution time frame. The company aims to ensure that all complaints are addressed satisfactorily and that the customers are treated with respect and fairness throughout the process.
Customer services, contact and complaints resolution
Saudi Aramco has a dedicated customer service team that can assist customers with their inquiries, complaints, and other concerns. The company aims to provide high-quality customer service and to ensure that its customers are satisfied with its products and services.
Customers can contact the company’s customer service team through various channels, including:
- Phone: Customers can call the company’s customer service hotline at +966 13 872 0115 during working hours to speak with a representative.
- Email: Customers can also send an email to the company’s customer service email address at info@aramco.com to request assistance or provide feedback.
- Online Contact Form: Customers can fill out the online contact form available on the company’s website to submit their inquiries or feedback.
In the event that a customer has a complaint or issue that needs to be resolved, Saudi Aramco has a customer complaints resolution process in place. The customer can raise their concern to the customer service team, and the team will investigate the matter and work to resolve the issue in a timely manner. If the issue cannot be resolved immediately, the customer will be informed of the progress and expected resolution time frame. The company aims to ensure that all complaints are addressed satisfactorily and that the customers are treated with respect and fairness throughout the process.
Overall, Saudi Aramco is committed to providing excellent customer service to its clients and to addressing their concerns in a professional and timely manner.
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