SAUDI TELECOM COMPANY JSC (SAUDI ARABIA)

Saudi Telecom Company (STC) is a leading telecommunications company in Saudi Arabia. The company provides a wide range of telecommunications services, including mobile, fixed-line, internet, and digital services, to millions of customers across the country. STC is committed to providing high-quality customer service to its clients.

Customers can contact the company’s customer service team through various channels, including:

1. Phone: Customers can call the company’s customer service hotline at 900 during working hours to speak with a representative.
2. Email: Customers can also send an email to the company’s customer service email address at info@stc.com.sa to request assistance or provide feedback.
3. Online Contact Form: Customers can also fill out the online contact form available on the company’s website to submit their inquiries or feedback.

In the event that a customer has a complaint or issue that needs to be resolved, STC has a customer complaints resolution process in place. The customer can raise their concern to the customer service team, and the team will investigate the matter and work to resolve the issue in a timely manner. If the issue cannot be resolved immediately, the customer will be informed of the progress and expected resolution time frame. The company aims to ensure that all complaints are addressed satisfactorily and that the customers are treated with respect and fairness throughout the process.

STC also offers a “Live Chat” service on their website, where customers can chat online with a customer service representative to get their queries answered. In addition, the company has a mobile application for customers to manage their accounts, pay their bills, and get support.

Overall, STC is committed to providing excellent customer service to its clients and to addressing their concerns in a professional and timely manner.

Hiring, jobs, customer services, contact and complaints resolution

Hiring and Jobs:

1. Companies typically advertise job openings on their website or through job search websites.
2. Some companies may use recruiting agencies or headhunters to help find qualified candidates.
3. To apply for a job, candidates usually need to submit their resume or CV and a cover letter through the company’s website or email address.
4. Companies may conduct interviews, background checks, and skill assessments before making a hiring decision.

Customer Services:

1. Companies should have a customer service team that can assist customers with their inquiries, complaints, and other concerns.
2. Customers can usually contact the customer service team through various channels, including phone, email, or online contact form.
3. Companies should have a process in place to resolve complaints and issues in a timely and satisfactory manner.

Contact and Complaints Resolution:

1. Companies should make it easy for customers to contact them through various channels, including phone, email, online contact form, or live chat.
2. Companies should have a complaints resolution process in place to address customer issues and complaints in a timely and satisfactory manner.
3. Customers should be treated with respect and fairness throughout the complaints resolution process.

Overall, companies should prioritize hiring qualified candidates, providing high-quality customer service, and having an effective complaints resolution process in place to ensure customer satisfaction.